Christie Wong Barrett
Mac Arthur Corporation
“For a sustainable and thriving business, develop it to be agile and have the necessary capabilities for current and future success.”
- Founded: 1970
- Year WBE took Ownership (if not founder): 2011
- Headquartered: Grand Blanc, MI
- About: Mac Arthur Corporation designs and manufactures labels, tags, and die-cut components for the world’s largest global OEMs and Tier 1’s in automotive and industrial manufacturing. For more than 40 years, Mac Arthur (www.macarthurcorp.com) has provided high quality solutions, product innovation, and sustainable cost savings to our customers. Mac Arthur is headquartered in Michigan with global operations in the U.S., Mexico, Poland, and China. Mac Arthur is a certified Minority Business Enterprise (MBE), a WBENC-Certified Women’s Business Enterprise (WBE), and a certified Women Owned Small Business (WOSB).
- Website: http://www.macarthurcorp.com
- Social Media: Twitter, Facebook, LinkedIn
Q: When and how was your business started? OR If you did not start your business, how and when did you come into ownership of your company?
Mac Arthur was founded in 1970 when labelling technology and traceability practices were introduced more broadly into the automotive sector. Mac Arthur’s first customer was General Motors who we continue to serve today. I joined Mac Arthur in 2011 after working over 15 years in management consulting, business management, and engineering roles at premier global corporations. My first role at Mac Arthur was in Corporate Strategy where I learned about the industry, and led the development of our growth and renewal strategy. I became the majority owner as part of a succession plan established by the prior leadership team.
Q: How has your company grown and changed since becoming WBENC-Certified? What has been the greatest benefit of certification for you and your company?
Since becoming WBENC-Certified, we have experienced steady growth each year. We established a proactive business development and account management process based on market analysis and a customer needs assessment. We’ve better focused our organization’s resources and investments to align our customer service and capabilities to areas that our customers value most. The greatest benefits of certification have been the opportunities created by connecting Mac Arthur to Corporate Members committed to diversity and inclusion in their supply base as well as professional development opportunities facilitated by WBENC.
Q: What values have led to and continue to support your business acumen? Share your business philosophy and its influence on your success.
The competitive global marketplace does not stand still. Customer needs evolve, competition sharpens, and underlying mega trends shift the business. For businesses to sustain and thrive, company owners must continue to develop the organization to be agile and have the necessary capabilities for current and future success. At Mac Arthur, our vision is to be a world leader in our industry and a preferred supplier to our customers. We emphasize the importance of market insight, understanding customer needs and investing in continuous improvement to ensure that we will be a strong supplier today and into the future.
Q: What are some of the bigger challenges and barriers you’ve faced as a business owner? How have you overcome them?
In prior decades, a significant proportion of U.S. manufacturing production globalized, leaving Michigan and the USA. As our largest customers underwent restructuring of supply needs, Mac Arthur’s options were either to expand capability internationally and grow alongside our customers as a strategic supplier or rationalize as a regional and less significant partner to our customers. We chose to grow alongside our strategic customers and established production capability in 3 major regions: North America, Europe, and Asia. With this global footprint, we have become an attractive WBENC-Certified WBE to other multinational companies that require suppliers that can service them worldwide.
Q: How do you approach the Business Fair Floor?
I approach the Business Fair Floor with: Appreciation, Focus, and Curiosity
- Appreciation: I visit every customer to thank them for their collaboration and partnership. Without their support, our business would not be successful.
- Focus: It is impossible to conduct a high-quality discussion with every exhibitor. I develop a short list of customers and prospects and I don’t leave the floor until I have engaged meaningfully with each to support our collective business agenda.
- Curiosity: I ask questions and learn about my customers’ evolving needs and challenges they face. These are opportunities to sharpen our capabilities and differentiate service.